FAQ
Frequently asked questions
Answers to the questions we hear most often. Don't see yours? Contact us.
Services
What services do you offer?+
We provide SaaS development, custom software, web and mobile app engineering, marketing services, and automation consulting.
Do you work with startups or established companies?+
Both. We typically engage with funded startups and small-to-mid-sized businesses that need an accountable technology partner.
Pricing & Payments
How is pricing determined?+
After a discovery call we deliver a written proposal with milestone-based fixed pricing or a transparent hourly rate, depending on the engagement type.
What payment methods do you accept?+
We accept major credit cards, ACH bank transfers, and wire payments through our processors. Invoices are sent via secure links.
Do you require a deposit?+
Most fixed-scope projects require a 30% deposit to begin, with remaining milestones invoiced as work is completed.
Timelines & Delivery
How long does a typical project take?+
Marketing sites usually take 4–6 weeks. SaaS MVPs take 8–16 weeks. Custom software timelines depend on scope and integrations.
How quickly can you start?+
Most engagements begin within 1–2 weeks of contract signature.
Communication & Support
How do you communicate during a project?+
Each engagement has a dedicated project channel (Slack or email), a shared project board, and weekly demo or status calls.
Do you offer post-launch support?+
Yes. We offer monthly maintenance retainers covering bug fixes, security updates, and feature requests.
Refunds & Policies
What is your refund policy?+
Unstarted milestones are fully refundable. Completed and delivered work is non-refundable. See our Refund Policy for full details.
Do you sign NDAs?+
Yes, we sign a mutual NDA before reviewing any confidential information.
Who owns the code and deliverables?+
You do. Upon final payment, all source code, designs, and documentation are transferred to your ownership.