This Refund Policy applies to all professional services delivered by Core Link Solutions. We are committed to delivering work that meets the requirements defined in the relevant proposal or statement of work. The following terms govern refund eligibility.
1. Project-Based Services
Project fees are invoiced according to milestones. Milestones that have not yet been started are fully refundable upon written cancellation. Milestones that are in progress or have been delivered and accepted are non-refundable.
2. Deposits
Initial deposits secure your project slot and cover discovery, planning, and onboarding work. Deposits become non-refundable once discovery work has begun.
3. Recurring and Subscription Services
Monthly retainers and subscription services may be cancelled at any time with written notice. Fees already paid for the current billing period are non-refundable, but services will continue through the end of that period.
4. Refund Process
To request a refund, contact us in writing at sales@celebratepoint.com within thirty (30) days of the disputed charge. We will review the request, respond within ten (10) business days, and process approved refunds to the original payment method within fourteen (14) business days.
5. Chargebacks
We encourage clients to contact us first before initiating a chargeback so we can resolve any concerns directly. Unjustified chargebacks may result in suspension of services and recovery of associated fees.
6. Exceptions
If a deliverable materially fails to meet the written specifications in the proposal and we are unable to remedy it within a reasonable timeframe, a partial or full refund may be issued at our discretion.
7. Contact
Core Link Solutions
300 Plum St, Aaronsburg, PA 16820, United States
Email: sales@celebratepoint.com
Phone: (321) 352-1562